Do You Have A Return Policy?

Yes, we have a 30-day return policy which gives you ample time to decide if your purchase is right for you. You have 30 days from receiving your item to request a return.

What Are The Eligibility Requirements For A Return?

To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Additionally, you’ll need the receipt or proof of purchase.

How Do I Initiate A Return?

To start a return, simply reach out to us at [email protected]

We’ll guide you through the process and send you a return shipping label and instructions on how and where to send the package. Please note that items returned to us must have prior authorization to be accepted.

Will I Be Charged With A Shipping Fee For A Replacement Item?

Sometimes, a shipping fee may be charged if you receive a replacement item.

Can I contact You With Return Questions?

Absolutely! Please email us at [email protected] if you have any queries about your return. We will be delighted to serve you.

At FrenchieGlobe, we take pride in delivering high-quality products that meet your expectations. 

However, we understand that sometimes things may go differently than planned. 

That’s why we have a comprehensive policy for damages and issues with your order. Upon receiving your order, please take a moment to inspect it carefully.

Please contact us immediately if you notice any defects, damages, or incorrect items. Our team will assess the issue and work to make things right quickly.

Non-returnable items

While we strive to offer flexible return options for our customers, there are certain exceptions to remember. Unfortunately, we can’t accept returns on perishable goods, custom products, or personal care items. 

Additionally, sale items and gift cards are non-refundable. It’s important to note that we can’t respond or replace a product if the incorrect size was ordered due to not measuring your dog correctly. 

We provide clear instructions for measuring your furry friend and reserve the right to deny returns in these cases.

If you have any questions about our policies or specific items, please don’t hesitate to contact us. 

Refunds

We’re here to help and ensure you have a positive experience with FrenchieGlobe. If you’ve received your item but it needs to be corrected, we offer exchanges to ensure you get what you want. 

The fastest way to do this is to return the original item using our 30-day return policy and make a new purchase for the replacement item.

As for refunds, we want to ensure you are completely satisfied with your purchase. 

Once we receive and inspect your return, we’ll let you know if the refund has been approved. 

If it has, we’ll automatically refund your original payment method. 

Keep in mind that your bank or credit card company may take some time to complete the refund. But don’t be concerned – We’ll keep you updated along the process. If you have any questions about exchanges or refunds, please don’t hesitate to contact us. 

We’re always here to help you get the most out of your FrenchieGlobe shopping experience!